SHIPPING POLICY

Order Processing

Once payment has been successfully confirmed, Evans Hardware will begin processing your order.

Orders are subject to stock availability and payment verification.

Processing may take longer during:

• Promotional periods;

• Public holidays;

• Supplier delays;

• High-demand periods; or

• Unexpected operational disruptions.

Shipping Confirmation

Where tracking is available, customers will receive a tracking number or shipping confirmation once an order has been dispatched.

Tracking information may take some time to become active after collection by the courier.

Courier Companies

Evans Hardware may use different courier or freight companies depending on:

• Parcel size;

• Weight;

• Destination;

• Product type; and

• Service availability.

We reserve the right to select the most appropriate courier for an order.

Heavy and Oversized Items

Certain industrial equipment, machines, large tools or heavy items may require specialised freight.

Additional charges may apply.

Where necessary, Evans Hardware will contact the customer before dispatch to confirm shipping arrangements.

Split Shipments

Orders containing several items may occasionally be dispatched separately.

Where this occurs, customers may receive multiple tracking numbers.

We will not charge additional shipping costs simply because we elect to split an order unless this has been agreed with the customer beforehand.

Courier Delays

Once an order has been dispatched, delivery may be affected by circumstances outside Evans Hardware's reasonable control.

These may include:

• Courier disruptions;

• Severe weather;

• Road closures;

• Load disruptions;

• Public holidays;

• Industrial action;

• Remote delivery locations; or

• Other unforeseen events.

We will reasonably assist customers with courier enquiries where a shipment is delayed.

Lost Shipments

If tracking indicates that a shipment may have been lost, contact us at sales@evanshardware.co.za.

We will investigate the matter with the courier and take appropriate action based on the circumstances and applicable consumer law.

Incorrect Shipping Information

Customers should carefully check their shipping information before submitting an order.

If you notice an error, contact Evans Hardware immediately.

Once an order has been dispatched, we cannot guarantee that the address can be changed.

Additional courier charges caused by an incorrect address supplied by the customer may be charged to the customer where legally permissible.

DELIVERY POLICY

Evans Hardware delivers orders to qualifying addresses within South Africa.

Delivery Areas

We aim to deliver throughout South Africa using recognised courier and logistics providers.

Certain remote, rural, farm, mine or outlying locations may:

• Attract additional delivery charges;

• Require alternative delivery arrangements; or

• Take longer to service.

If we cannot deliver to your location, we will contact you.

Delivery Charges

Delivery charges are calculated based on factors that may include:

• Delivery destination;

• Weight;

• Parcel dimensions;

• Product type; and

• Courier requirements.

Where possible, the applicable charge will be displayed before you complete checkout.

Heavy or oversized items may require a separate freight quotation.

Delivery Times

Estimated delivery times are provided as a guide and may vary according to:

• Product availability;

• Customer location;

• Courier capacity;

• Public holidays;

• Weather;

• Supplier delays; and

• Circumstances outside our reasonable control.

We will make reasonable efforts to keep you informed if a significant delay occurs.

Delivery Address

Customers are responsible for supplying a complete and accurate delivery address.

This includes:

• Street address;

• Suburb;

• City/town;

• Province;

• Postal code;

• Recipient name; and

• Valid contact number.

Evans Hardware is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer, to the extent permitted by law.

Receiving Your Order

Someone must generally be available at the delivery address to receive the parcel.

A person accepting delivery at the address supplied by you may be treated as authorised to receive the order on your behalf.

The courier may contact you using the telephone number provided during checkout.

Failed Deliveries

If delivery cannot be completed because nobody is available, the courier may attempt redelivery or return the shipment.

Additional courier fees arising from repeated unsuccessful delivery attempts may be charged where appropriate and permitted by law.

Damaged Parcels

If there is visible courier damage, please photograph the packaging and product and notify Evans Hardware as soon as reasonably possible.

This assists us in handling courier and insurance claims and does not remove any rights you may have under applicable law.

Contact Us

Questions relating to shipping, delivery, returns or refunds can be sent to:

Evans Hardware
Website: www.evanshardware.co.za
Email: sales@evanshardware.co.za