Shipping policy

Shipping Policy – Evans Hardware

At Evans Hardware, we aim to get your order to you as quickly and reliably as possible.

1. Order Processing

  • Orders are processed once payment has been received

  • Orders are typically processed within 1–2 working days

  • Orders placed on weekends or public holidays will be processed on the next working day

2. Delivery Timeframes

  • Major cities: 1–3 working days

  • Outlying areas: 2–5 working days

Delivery times are estimates and may vary depending on location and courier operations.

3. Shipping Costs

  • We charge a flat shipping rate of R90 at checkout

  • Any applicable delivery fees will be clearly shown before payment

4. Courier Services

We use trusted courier partners to deliver your orders.

  • A tracking number will be provided once your order has been dispatched

  • It is the customer’s responsibility to ensure someone is available to receive the parcel

5. Delivery Issues

Evans Hardware is not responsible for delays caused by:

  • Courier delays

  • Incorrect delivery information provided by the customer

  • Events beyond our control (e.g. weather, strikes, load shedding disruptions)

If you experience any issues, contact us and we will assist in resolving them.

6. Damaged or Missing Parcels

If your order arrives damaged or incomplete:

  • Notify us within 24 hours of delivery

  • Provide photos of the package and contents

We will investigate and resolve the issue as quickly as possible.

7. Risk and Ownership

Risk passes to the customer once the order has been delivered to the provided address.

8. Collection Option (If Applicable)

Collection may be available from:

Evans Hardware
Cape Town, South Africa

Please wait for confirmation before arriving to collect your order.

9. Contact Details

Evans Hardware
Cape Town, South Africa
Email: sales@evanshardware.co.za
Phone: 069 771 9073
Website: https://evanshardware.co.za